See What Our Users Ask Frequently
Can I request a refund for the purchased AI credits?
I'm sorry, but once the purchased AI credits are recharged into your account, they cannot be canceled or refunded.
How to purchase AI credits?
You will receive a reminder if your account balance is insufficient to use the AI projects generation function. You can click the purchase button in the pop-up or the persistent purchase button at the top of the AI dialogue to make a purchase.
*Please note that virtual products cannot be returned after purchase.
What can AI credits be used for?
AI credits are used to pay for the expenses incurred during AI project generation.
How is the AI content generation feature priced?
Currently, the deduction of AI credits is calculated based on the actual generated presentation content.
I've already purchased AI credits; why am I still getting a low balance?
This is usually due to the token balance not being refreshed. After confirming a successful purchase, please return to the AI dialogue interface and click the refresh button next to the AI credits to update your account balance.