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See What Our Users Ask Frequently
How do I choose a subscription plan?
There are 3 subscription plans available: month, quarter, and one-year. Once you have subscribed to one of the plans, you will get unlimited downloads of media assets in the Presentory Resources during the period covered by your subscription.
What is Presentory Resources？
Presentory Resources is a built-in effects store in Presentory, where you can purchase and download various video effects for your project. Resources include customized project templates, 2000+ stickers, 300+ Font pairings, 200+ virtual backgrounds.
How do I download media assets from Presentory Resources?
Launch Presentory program and sign in with your Wondershare ID to start browsing and downloading media assets for your projects at Presentory Resources. Choose and click the media assets you want, which will be downloaded automatically.
Can all the Presentory Resources be used by other tool?
No, the Presentory Resources only work with Wondershare Presentory program.
Why can't I use premium features or export without watermarks even after purchasing a license? (Not able to access membership benefits)
This is often caused by using the wrong account for login or purchasing the incorrect license. Please follow these steps to troubleshoot:
1. Verify if the account used to log in to the product matches the account used when purchasing.
2. Confirm if your license type and membership benefits are active in Account Center. Different licenses provide varying usage rights. Detailed usage rights information can be found on that page: https://presentory.wondershare.com/store/windows-individuals.html
3. Verify if the application is up to date (recommended to update to the latest version before use).
4. Check your internet. Presentory membership requires internet connectivity for verification.
Can I cancel my subscription plan?
Yes, of course, you can. All subscriptions allow you to use this product for the plan time and renew if you’re satisfied. You’ll receive an email notification 7 days before the end of the subscription, which will include instructions to either renew the subscription or cancel it.